Customer Service

Return - Exchange


Returning For Refund

Orders placed on our website can be returned for refund. There is no time frame and the refund will go to the original form of payment. Merchandise must be returned unworn and in new condition. Simply fill out the Return Form  and notate “Credit.” Customers are responsible for shipping the merchandise to:

Rainbow Sandals Returns
900 Calle Negocio
San Clemente, CA 92673

  • For your protection we recommend you insure the package.
  • There is no restocking fee.
  • Please allow approximately 2 weeks for the processing of your return.
  • Depending on your credit card company, it can take additional business days for the refund to show up on your online bank statement.

Exchange

Rainbow merchandise that was purchased from our online store or elsewhere can be returned for exchange, there is no time limit. We charge $7.00 to place an exchange order for one item and $2.00 for each additional item (this covers the shipping cost back to the customer). The merchandise must be returned unworn and in new condition. Simply fill out the Return Form and notate “Exchange for.” Customers are responsible for shipping the merchandise to:

Rainbow Sandals Exchange
900 Calle Negocio
San Clemente, CA 92673

  • For your protection we recommend you insure the package.
  • Be sure to include a payment method for the $7.00 exchange fee and $2.00 for each additional item (this covers the shipping cost back to the customer).
  • In the event where the returned merchandise is more expensive than the item you request; Rainbow Sandals will apply the difference to the exchange fee.
  • In the event where the returned item is less expensive than the item you request; the customer is responsible for the price difference.
  • Rainbow Sandals does not offer store credit.
  • International customers will be quoted for additional shipping cost.
  • On average, customers can expect their exchange item to arrive within 2 – 3 weeks.

 

*Rainbow Sandals does not cover extra shipping costs associated with shipping to the wrong address, refused shipments, or address corrections.