Rainbow® Sandals Limited Warranty

Effective date: October 15, 2026

At Rainbow® Sandals, we stand behind the quality and craftsmanship of our products. Every pair of Rainbow® Sandals is carefully manufactured using quality materials and construction methods consistent with our standards for quality and craftsmanship.

Rainbow® Sandals warrants its products against manufacturing defects in materials and workmanship for two (2) years from the original date of purchase or the date the product was delivered, whichever is later.

This Two-Year Limited Warranty applies only to products purchased from Rainbow® Sandals or an authorized Rainbow® Sandals retailer. Proof of purchase is required.

What Is Covered

This limited warranty applies only to defects that result from the manufacturing process or defective materials. Examples of manufacturing defects may include:

• Strap pulling out from the toe area
• Strap pulling out from the side of the sandal
• Delamination or separation of sandal layers
• Defective or improperly completed stitching
• Other defects in materials or workmanship that are determined by Rainbow® Sandals to have originated during manufacturing

If a product is determined to have a manufacturing defect covered under this warranty and the customer satisfies the warranty requirements (proof of receipt from Rainbow® Sandals or an authorized retailer by the original purchaser and submission of a completed warranty request within the warranty period), Rainbow® Sandals will repair the product. If Rainbow® Sandals is unable to repair the product, Rainbow® Sandals will replace it with a new pair based on availability. No refund will be issued.

What Is Not Covered

This warranty does not cover normal wear and tear, damage caused by use, or damage resulting from circumstances other than a manufacturing defect. Please note that leather is a natural material and color and texture may vary and change over time with use.

Examples of conditions that are not covered include:

• Worn or deteriorated soles
• Scratches, cuts, abrasions, or other cosmetic damage
• Damage caused by improper use, misuse, abuse, or accidents
• Damage caused by exposure to excessive heat and/or moisture resulting in materials drying, cracking, shrinking, dye bleed, or mold
• Damage caused by improper care, storage, or maintenance
• Fading, discoloration, or changes in appearance resulting from normal use or environmental exposure
• Damage caused by alterations or modifications to the product
• Damage caused by repairs, alterations, or modifications performed by anyone other than Rainbow® Sandals
• Damage resulting from normal stretching, breaking-in, or changes in the fit of the sandal over time

Normal wear and tear is not considered a manufacturing defect and is not covered by this warranty.

Proof of Purchase and Authorized Retailers

A valid proof of purchase is required for all warranty claims. Rainbow® Sandals will only accept proof of purchase from Rainbow® Sandals or an authorized Rainbow® Sandals retailer.

Products purchased from unauthorized third-party sellers or private sellers are not eligible for warranty coverage, regardless of whether the product is genuine. This includes products purchased through unauthorized sellers on online marketplaces, resale websites, or private-sale platforms.

Rainbow® Sandals is unable to verify the original purchase date, authenticity, storage conditions, or handling of products purchased through unauthorized sellers. As a result, such purchases are not covered under this limited warranty.

Warranty Claim Requirements

To submit a warranty claim, customers must first email info@rainbowsandals.com all of the following:

• Proof of purchase from Rainbow® Sandals or an authorized Rainbow® Sandals retailer
• Photos clearly showing the issue (minimum two photos showing the top and bottom soles of both sandals side by side with the defect included)
• A description of the defect
• Any additional information reasonably requested by Rainbow® Sandals to evaluate the claim

Rainbow® Sandals reserves the right to inspect the product and determine whether the reported issue is covered under this limited warranty. If additional inspection is needed, Rainbow® Sandals may require the customer to return both sandals in the pair, even if only one sandal has the reported issue.

Warranty Determination

All warranty claims are subject to review and approval by Rainbow® Sandals. The determination of whether a product has a manufacturing defect will be made by Rainbow® Sandals based on the condition of the product, the reported issue, photographs, proof of purchase, and any other relevant information.

If Rainbow® Sandals determines that the issue is not caused by a manufacturing defect, but rather is solely the result of normal wear and tear, misuse, abuse, an unauthorized purchase, or another condition not covered by this warranty, the claim will not be approved. If a manufacturing defect is present, Rainbow® Sandals will not deny the warranty claim on the basis that the product also exhibits normal wear and tear.

This limited warranty applies only to the original purchaser.

Other Important Warranty Information

There are no warranties beyond those stated in this Limited Warranty.

To the extent permitted by law, any implied warranties, including warranties of merchantability or fitness for a particular purpose, are limited to the two-year duration of this Limited Warranty. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

Rainbow® Sandals is not responsible for special, incidental, or consequential damages. Some states do not allow the exclusion or limitation of these damages, so this limitation may not apply to you.

This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.